Shipments and returns

Your pack shipment

Packages are generally dispatched within 4-5 days after receipt of payment and are shipped via UPS, we will provide you an e-mail with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.

NOTE ensures that all your products are of AAA quality, but if you receive some in poor condition we make special credits, after sending the damage of the package through photos and review of our staff.

To grant credit you need to follow the following order:

1.- Send photos of the package and the bunch
2.- Photos of the barcode of the variety box
3.- The claim must be made within 24 hours after delivery of the package.